Stakeholders |
Main challenges |
Main communication means/methods |
Frequency |
Reflection on management and business |
Employees |
• Utilization of diverse human resources • Creating a workplace where human rights are respected • Occupational health and safety, prevention of workplace accidents • Realization of work-life balance • Prevention of mental health problems • Promotion of employee health • Transparent and fair evaluation • Respect for employee rights • Support for skill improvement • Creating an efficient and productive workplace |
Health and Safety Committee |
Once a month (all business sites) |
We take suggestions and requests from employees and use them to improve our work environment and operational systems. The employee stock ownership plan maintains a high participation rate of 87.46%*, creating a virtuous cycle in which employee participation in management is linked to business earnings. * Calculated by (the number of participants of Joshin Electric on an unconsolidated basis divided by the number of employees at the end of the fiscal year). |
Workplace inspection by occupational physicians, health consultation support, and interview guidance |
As needed |
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Employee stress check |
Once a year |
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Various trainings (career plan support, life plan support, etc.) |
Several times each year |
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Labor-management consultation |
Eight times a year |
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Harassment consultation counter |
As needed |
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Work and childcare consultation counter |
As needed |
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Improvement suggestion system |
As needed |
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Self-report submission system |
Once a year |
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Employee stock ownership plan |
Twice a year (Call for change in number of contribution units) Admission is accepted every month |
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Publication of company newsletter |
Four times a year |
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Customers |
• Providing products and services that enrich the lives of our customers • Maintaining and improving a system to ensure safe and secure products • Thorough protection of personal information |
Web surveys (during in-store sales, delivery/installation visits) |
Each time of purchase, each time of delivery/installation visits to customers |
We collect customer feedback and share this information internally. Collected information is used as a valuable management resource and is reflected in various management policies and internal training. |
Call center |
9:00 a.m. to 7:00 p.m. (after hours, 24 hours by SMS) |
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Contact page on our corporate website |
As needed |
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Daily sales activities |
As needed |
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Business partners |
• Sharing our corporate spirit, centered on the Corporate Credo of “Thoughtfulness” • Building fair and strong partnerships • Building and improving a highly competitive franchise system • Maintaining and improving a system to ensure the provision of safe and secure products and services to our customers • Ensuring fair trade • Consideration of compliance with laws and regulations, human rights, and the environment throughout the supply chain |
Holding regular general meetings and regular meetings with business partners |
Once a year |
We share our corporate spirit based on the Corporate Credo of “Thoughtfulness” and have established a system to provide safe and secure products to our customers with appropriate and attentive services. |
Franchisees |
Business partner training on CS, new product technology, laws and regulations, etc. |
Several dozen times each year |
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Suppliers |
Supervisory visits |
As needed |
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Information exchange meetings with manufacturers |
Several dozen times a year |
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Shareholders/ Investors |
• Maintenance and improvement of corporate value • Appropriate return of profits • Appropriate account processing and timely disclosure of information |
General meeting of shareholders |
Once a year |
These meetings are used to enhance transparency in management and strengthen governance. We also actively disclose information on our IR website. |
Financial results briefing (IR large meeting) |
Twice a year |
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Individual IR |
As needed |
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IR seminars for individual investors |
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Public institutions/ Industry groups |
• Promotion of product safety culture fostering through collaboration with administrative agencies • Creating safe and secure communities through collaboration with local governments • Creating shared value through collaboration with various public organizations |
Participation in information exchange meetings (community), working groups, and study groups with government agencies |
As needed |
We recognize various social issues and strive to create win-win value for society and our company through collaboration with public institutions and local communities. |
Activities based on comprehensive cooperation agreements with local governments and cooperation agreements to address local issues |
As needed |
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Conducting crime prevention events in collaboration with the prefectural police, etc. |
Several dozen times a year |
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Activities through The Japanese Major Consumer Electronics Appliance Distributor Association |
As needed |
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Local communities |
• Preventing the spread of damage and providing support for victims in the event of a disaster • Supporting the youth who will lead the next generation • Solving local issues by leveraging our core business |
Sending speakers for lectures and educational opportunities |
As needed |
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Visiting and exchanging opinions with various welfare organizations |
As needed |
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Joint evacuation drills with local residents |
Several times a year |
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Organizing and sponsoring various sporting events and eSPORTS events |
As needed |