Stakeholder Engagement | S:Society | Sustainability

Stakeholders	Main challenges	Main communication means/methods	Frequency	Reflection on management and business
Employees	• Utilization of diverse human resources • Creating a workplace where human rights are respected • Occupational health and safety, prevention of workplace accidents • Realization of work-life balance • Prevention of mental health problems • Promotion of employee health • Transparent and fair evaluation • Respect for employee rights • Support for skill improvement • Creating an efficient and productive workplace	Health and Safety Committee	Once a month (all business sites)	We take suggestions and requests from employees and use them to improve our work environment and operational systems. The employee stock ownership plan maintains a high participation rate of 87.46%, creating a virtuous cycle in which employee participation in management is linked to business earnings. Calculated by (the number of participants of Joshin Electric on an unconsolidated basis divided by the number of employees at the end of the fiscal year).
					Workplace inspection by occupational physicians, health consultation support, and interview guidance	As needed
					Employee stress check	Once a year
					Various trainings (career plan support, life plan support, etc.)	Several times each year
					Labor-management consultation	Eight times a year
					Harassment consultation counter	As needed
					Work and childcare consultation counter	As needed
					Improvement suggestion system	As needed
					Self-report submission system	Once a year
					Employee stock ownership plan	Twice a year (Call for change in number of contribution units) Admission is accepted every month
					Publication of company newsletter	Four times a year
Customers	• Providing products and services that enrich the lives of our customers • Maintaining and improving a system to ensure safe and secure products • Thorough protection of personal information	Web surveys (during in-store sales, delivery/installation visits)	Each time of purchase, each time of delivery/installation visits to customers	We collect customer feedback and share this information internally. Collected information is used as a valuable management resource and is reflected in various management policies and internal training.
					Call center	9:00 a.m. to 7:00 p.m. (after hours, 24 hours by SMS)
					Contact page on our corporate website	As needed
					Daily sales activities	As needed
Business partners	• Sharing our corporate spirit, centered on the Corporate Credo of “Thoughtfulness” • Building fair and strong partnerships • Building and improving a highly competitive franchise system • Maintaining and improving a system to ensure the provision of safe and secure products and services to our customers • Ensuring fair trade • Consideration of compliance with laws and regulations, human rights, and the environment throughout the supply chain	Holding regular general meetings and regular meetings with business partners	Once a year	We share our corporate spirit based on the Corporate Credo of “Thoughtfulness” and have established a system to provide safe and secure products to our customers with appropriate and attentive services.
Franchisees			Business partner training on CS, new product technology, laws and regulations, etc.		Several dozen times each year
Suppliers			Supervisory visits		As needed
Suppliers					Information exchange meetings with manufacturers	Several dozen times a year
Shareholders/ Investors	• Maintenance and improvement of corporate value • Appropriate return of profits • Appropriate account processing and timely disclosure of information	General meeting of shareholders	Once a year	These meetings are used to enhance transparency in management and strengthen governance. We also actively disclose information on our IR website.
					Financial results briefing (IR large meeting)	Twice a year
					Individual IR	As needed
					IR seminars for individual investors	As needed	As needed
Public institutions/ Industry groups	• Promotion of product safety culture fostering through collaboration with administrative agencies • Creating safe and secure communities through collaboration with local governments • Creating shared value through collaboration with various public organizations	Participation in information exchange meetings (community), working groups, and study groups with government agencies	As needed	We recognize various social issues and strive to create win-win value for society and our company through collaboration with public institutions and local communities.
					Activities based on comprehensive cooperation agreements with local governments and cooperation agreements to address local issues	As needed
					Conducting crime prevention events in collaboration with the prefectural police, etc.	Several dozen times a year
					Activities through The Japanese Major Consumer Electronics Appliance Distributor Association	As needed
Local communities	• Preventing the spread of damage and providing support for victims in the event of a disaster • Supporting the youth who will lead the next generation • Solving local issues by leveraging our core business	Sending speakers for lectures and educational opportunities	As needed
					Visiting and exchanging opinions with various welfare organizations	As needed
					Joint evacuation drills with local residents	Several times a year
					Organizing and sponsoring various sporting events and eSPORTS events	As needed