Defect Database and How it is used

Information on defects is stored in the Otsukai Seihin Benrityo database. The database stores approximately 2.66 million items (as of March 31, 2026) of product information and related information, and is the Group’s proprietary system that allows employees to easily retrieve related information such as consumables and accessories, and even defect information from their PDA terminals and store PCs.

     Using this system, we provide customers with information on product defects even when they inquire about consumables and accessories.

When we receive a recall report from a supplier, we request an in-person meeting whenever possible to receive an explanation regarding the degree of risk, urgency, and response measures. Depending on the nature of the defect, we also discuss whether the Company should handle the response directly. Based on these discussions, we hold several meetings regarding the direct mailing to be sent to customers (approximately 30 times per year). In the event of a product recall, we also send direct mailings to customers who have purchased related accessories or consumables, thereby increasing opportunities for customers to see the defect information and aiming to reduce recallcaused damage as much as possible.