Defect Database and How it is used

Information on defects is stored in the Otsukai Seihin Benrityo database. The database stores approx. 2.59 million items (as of March 31, 2025) of product information and related information, and is Joshin’s proprietary system that allows employees to easily retrieve related information such as consumables and accessories, and even defect information from their PDA terminals and store PCs. Using this system, we provide customers with information on product defects even when they inquire about consumables and accessories.

When we receive a recall report from a supplier, we request an in-person meeting whenever possible for a detailed explanation regarding the degree of risk, urgency, and response measures. Depending on the nature of the defect, we also discuss whether Joshin should handle the response directly. Based on these discussions, we hold several meetings regarding the direct mailing to be sent to customers (approximately 20 times peryear). In the event of a product recall, we also send direct mailings to customers who have purchased related accessories or consumables, thereby increasing opportunities for customers to see the defect information and aiming to reduce recallcaused damage as much as possible.