Defect Database and How it is used

Information on defects is stored in the Otsukai Seihin Benrityo database. The database stores approx. 2.4 million items of product information and related information, and is Joshin’s proprietary system that allows employees to easily retrieve information on the product itself, related information such as compatible consumables and accessories, and even defect information from their PDA terminals and PCs.
Using this system, we provide customers with information on product defects even when they inquire about consumables and accessories. Moreover, we have established a system enabling us to send direct mail on defects based on the purchaser data of consumables and accessories.