The Group currently receives about 420,000 repair requests annually through stores, service centers, and call centers.
The information received during repair requests and the technical information obtained during repairs are compiled into a database to analyze the failure characteristics of each product.
The analysis results are shared with suppliers during information exchanges throughout the year, which provide suggestions for product improvements.
In addition to suggestions on how to improve products,we also collect feedback from delivery and installation workers and propose ideas to suppliers to prevent accidents during delivery and installation.
In this way, the Group, from the standpoint of being close to customers, contributes to improving the safety of home appliances and other products.

Information flow on product characteristics based on repair history