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The Group currently receives about 400,000 repair requests annually through stores, service centers, and call centers. The information received during repair requests and the technical information obtained during repairs are compiled into a database to analyze the failure characteristics of each product. The analysis results are shared with suppliers during about 60 information exchange meetings throughout the year, at which we propose product improvements and make requests. We also collect feedback from delivery and installation workers and propose ideas to suppliers to prevent accidents during delivery and installation. In this way, the Group, from the standpoint of being close to customers, contributes to improving the safety of home appliances and other products.
