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We proactively incorporate product safety-related subjects into the curriculum of various employee training programs conducted within the Company. Also, employees of Joshin Service serve as instructors to delivery, installation, and construction partner companies on subjects including CS education, safety education, delivery and construction training, home appliance repair training, facility-related training, and technical qualification courses.
Further, at the Joshin Training House* inside our Technical Training Center, we conduct training for delivery, installation, construction, and other work suitable for various house structures to prevent product accidents due to installation defects.
In FY2025, we started new initiatives including reskilling training for employees in managerial positions, follow-up training specialized for product classes that new service engineers find difficult, and training to prevent product damage.
For air conditioner installation, we established a system that visualizes the installation quality in real time by having the engineer upload photographs before, during, and after the work to check whether the installation standards are being complied with, and we also built an individual identification system based on face authentication. Through such initiatives, we are using ICT to strengthen compliance and provide safety and security. The resulting data is also used as a resource for education and guidance in an effort to achieve a high level of uniformity in installation quality.
* Obtained a patent in 2012 for a training house structure for goods delivery operations
* The number of qualified electrical workers is 3,589 (the entire Group, including partner companies). (as of November 1, 2024)
|
Targets of the training |
Frequency |
|
Management candidates |
At least 10 times a year |
|
Service technology |
At least 100 times a year |
|
Solar power & Home renovation |
At least 10 times a year |
|
Product installation demonstration (store staff) |
A few times a year |
|
New employee |
Once a year |
|
Targets of the training |
Frequency |
|
Delivery & Construction (partner companies) |
At least 70 times a year |
Further, at the Joshin Training House inside our Technical Training Center, we conduct training for delivery, installation, and construction suitable for various house structures to prevent product accidents due to installation defects. In FY2024, we worked to further enhance service quality by developing product-specific delivery and installation manuals and updating air conditioner installation work specifications.
- 拡大
- Training at the “Joshin Training House” (patented in April 2012)
