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The “Joshin Group Code of Conduct” sets out the standards of conduct and decision-making that all employees working for the Joshin Group are expected to follow. It provides guidelines for appropriate conduct in corporate activities, covering such areas as engagement with various stakeholders, compliance with laws and social norms, appropriate handling of personal information, proper disclosure of corporate information, promotion of fair business practices, and environmental conservation. A booklet containing the Code of Conduct is distributed to all employees to promote awareness and ensure its thorough implementation. By putting the Code into practice in our daily activities, we strive to embody our commitment to business ethics, our corporate creed, and our management philosophy.
Guided by the “Conduct toward Customers” section of the Joshin Group Code of Conduct, we undertake a wide range of initiatives, including providing safe and reliable products and services and ensuring that customers receive appropriate information.
３.Conduct Toward Customers
3.1 Pursuing Wholehearted Customer Service
3.1.1
We will practice Wholehearted Customer Service, meaning that we will place importance on hospitality with a smile, always think from the customer’s perspective, and be wholehearted in our interactions with customers at all times.
3.1.2
We will respond to customer inquiries and requests in good faith and value customer feedback, using it to improve our Wholehearted Customer Service.
3.2 Selection Criteria for Products and Services
3.2.1
We will prioritize customer safety when selecting products and services to provide, according to our Voluntary Action Guidelines for Product Safety of Joshin Group, which follows the basic policies of “Give First Priority to Customers” and “Ensure Product Safety.”
3.2.2
We will pursue customer satisfaction and trust by providing products and services that meet customer needs.
3.3 Ensuring Safety, Reliability, and Comfort
3.3.1
We will place the highest priority on ensuring customer safety and strive to create the right conditions and provide the necessary services to enable all customers to use our products comfortably and free of worry.
3.3.2
We will strive to respond to customer needs by refining each individual’s expertise and enhancing our proposal capabilities.
3.3.3
We will strive to promote and raise awareness of how to use our products safely and endeavor to prevent product accidents according to our Voluntary Action Guidelines for Product Safety of Joshin Group.
3.3.4
If a disaster such as an earthquake or fire occurs, we will observe the rules stipulated in our company’s BCP regarding how to respond and strive to keep customers and employees safe.
3.４ Policy on Advertising and Publicity
3.4.1
When conducting advertising or publicity activities, we will comply with the relevant laws and regulations and avoid using expressions or representations that could mislead consumers. We will also take care not to infringe on rights including publicity rights, image rights, or trademark rights.
3.4.2
We will strive to create advertising, publicity, and display materials that are easy to understand and useful for customers.
